Members submit financial data on the FHR Exchange in one of three ways, depending on whether an account already exists and whether a client has an open request. This article explains each scenario, what happens once a submission is completed, and how to resolve the most common access issues.
Where submissions happen
All financial data submissions happen inside your FHR Exchange account at accounts.rapidratings.com. The submission portal only appears when there is an open request tied to your account — either a client request or a proactive refresh you have initiated yourself. If you log in and do not see an upload option, it is almost always because no open request is currently attached to your account, or because you did not enter through the unique link required to open the portal.
The three submission scenarios
Scenario 1: You are joining the FHR Exchange to complete a client request
If your company does not yet have an account, a RapidRatings client has provided us with a contact at your company. That contact receives an email containing a unique registration link. Completing registration through that link creates your account and immediately opens the submission portal, where you will be prompted to upload the requested financial information.
The registration link expires once the account is created. If you registered but did not finish uploading during that session, log back in at accounts.rapidratings.com to complete the submission.
Scenario 2: You are an existing member submitting updated financials for a client request
If your company already has an FHR Exchange account, your account holder receives an email containing a unique login link when a client requests updated financials. This link opens the submission portal, and it must be used to complete the submission — logging in through the standard login page will not surface the upload option.
The unique link expires once a login is successful. If you logged in but did not finish uploading during that session, log back in at accounts.rapidratings.com to complete the submission.
Scenario 3: You are proactively updating your rating with no open client request
If your company already has an account and you would like to refresh your FHR Report with a new financial period outside of a client request, you may use one of your membership's Update My Rating allotments. Log into your account at accounts.rapidratings.com and click Update My Rating on your homepage. Your allotment depends on your membership tier.
What happens once a submission is completed
Submissions are locked once completed. When you finish uploading, the portal closes and the financial data cannot be edited or added to without assistance from RapidRatings. For this reason, submit every document you intend to include in a single session before finalizing.
If you have additional financial statements to provide after completing a submission, the portal must be reopened on our side. Contact Member Services to request this — you can also reach us at +1.646.233.4600. If approved, we will reopen the portal and email you instructions for uploading the additional documents.
If a Financial Health Rating has already been issued from your submission, further updates cannot be made through the portal at all. Any changes must be reviewed and processed manually by RapidRatings.
Troubleshooting: I don't see where to upload
If you are logged in but do not see an upload option, one of the following is almost always the cause:
You did not enter through the unique link. Log out, locate the original request email from RapidRatings, and log back in using the unique link inside it. That link is what opens the submission portal.
A previous submission has closed the portal. If you have already completed a submission for this request, the portal is locked. Contact Member Services to reopen it.
There is no open request on your account. If no client request is active and you are not attempting a proactive refresh, there is nothing for the portal to accept. If you believe there should be an open request, contact Member Services.
A browser or network issue is blocking access. Disconnect from any VPN and try the unique link in a different browser or in an incognito window.