Where submissions happen
All financial submissions happen inside your FHR Exchange account at portal.rapidratings.com. RapidRatings does not accept financial data by email — the submission portal is the only channel that produces a Financial Health Rating.
The submission portal only appears when there is an open request tied to your account: either a client request or a proactive refresh you have initiated yourself. If you log in and don't see an upload option, it's almost always because no open request is currently attached to your account, or because you did not enter through the unique link required to open the portal.
Part 1: How to open the submission portal
Scenario 1: You are joining the FHR Exchange to complete a client request
If your company does not yet have an FHR Exchange account, a RapidRatings client has provided us with a contact at your company. That contact receives an email containing a unique registration link. Completing registration through that link creates your account and immediately opens the submission portal, where you will be prompted to upload the requested financial information.
The registration link expires once the account is created. If you registered but did not finish uploading during that session, log back in at portal.rapidratings.com to complete the submission.
Scenario 2: You are an existing member submitting updated financials for a client request
If your company already has an FHR Exchange account, your account holder receives an email containing a unique login link when a client requests updated financials. This link opens the submission portal, and it must be used to complete the submission — logging in through the standard login page will not surface the upload option.
The unique link expires once a login is successful. If you logged in but did not finish uploading during that session, log back in at portal.rapidratings.com to complete the submission.
Scenario 3: You are proactively updating your rating with no open client request
If your company already has an account and you would like to refresh your Financial Health Rating with a new financial period outside of a client request, you may use one of your membership's Update My Rating allotments. Log into your account and click Update My Rating on your homepage. Your allotment depends on your membership tier — see Compare Membership Tiers.
Part 2: How to submit your financials
Once the submission portal is open, three submission methods are available. All three produce the same Financial Health Rating — the difference is how your data reaches us.
Method 1: QuickSync — automated pull from your accounting system
QuickSync (powered by Validis) connects directly to your accounting system and transfers your financial statements automatically. It is the fastest method and the most accurate, since data is pulled from source rather than re-entered. QuickSync supports a range of accounting platforms including QuickBooks Online, Xero, Sage Business Cloud, Sage Intacct, Dynamics 365 Business Central, and Blackbaud Financial Edge NXT.
For details on how QuickSync works, which platforms are supported, and how your data is protected, see QuickSync – Powered by Validis.
Method 2: Enter Your Own Financials
If QuickSync isn't an option for you, you can submit your financial statements manually. This method has two sub-options:
Enter figures directly in the portal. Type your balance sheet, income statement, and cash flow figures into the on-screen input form. This works well if your statements are short and readily available. Be prepared for live feedback and correct any QA flags that are raised.
Download the structured template. If you would prefer to prepare your inputs offline, download the structured template from the portal, complete it in Excel, and upload the finished file back into the portal.
Either sub-option produces the same result and takes the same downstream path.
Method 3: Manual PDF Upload
If you would rather submit your source financial documents directly, upload PDF files (audited or unaudited financial statements) through the portal. RapidRatings will extract the required figures from your documents to produce the rating.
For guidance on what counts as source financials and which supporting documents may be requested, see Source Financials & Supporting Documents: What They Are & When You're Asked for Them.
What happens once a submission is completed
Submissions are locked once completed. When you finish uploading, the portal closes and the financial data cannot be edited or added to without assistance from RapidRatings. For this reason, submit every document you intend to include in a single session before finalizing.
If you have additional financial statements to provide after completing a submission, the portal must be reopened on our side. Chat with Member Services to request this. We will reopen the portal and send you instructions for uploading the additional documents.
If a Financial Health Rating has already been issued from your submission, further updates cannot be made through the portal at all. Any changes must be reviewed and processed manually by RapidRatings.
Troubleshooting: I don't see where to upload
If you are logged in but do not see an upload option, one of the following is almost always the cause:
You did not enter through the unique link. Log out, locate the original request email from RapidRatings, and log back in using the unique link inside it. That link is what opens the submission portal.
A previous submission has closed the portal. If you have already completed a submission for this request, the portal is locked. Contact Member Services to reopen it.
There is no open request on your account. If no client request is active and you are not attempting a proactive refresh, there is nothing for the portal to accept. If you believe there should be an open request, contact Member Services.
A browser or network issue is blocking access. Disconnect from any VPN and try the unique link in a different browser or in an incognito window.