Your company's account holders are the people authorized to manage your presence on the FHR Exchange — receiving client requests, submitting financial information, and overseeing your company's Financial Health Rating. This article explains who is eligible to be an account holder, how many your company can have, and how to choose the right people for the role.
What an account holder does
An account holder is authorized to disclose financial information on your company's behalf and to act on client requests related to your Financial Health Rating. In practice, this means receiving and responding to FHR requests, submitting financials, managing rating updates, and handling any ActionPath requests your clients send. Because these responsibilities span multiple client relationships and can involve sensitive financial disclosure, your account holders should be people with both the authority and the visibility to act on your company's behalf.
How many account holders your company can have
The number of account holders your company can designate depends on your membership tier. Basic members can have up to three account holders, and Essential members can have up to five. Higher tiers include additional capacity — see Compare Membership Tiers for the full breakdown.
There is no requirement to fill every seat available on your tier. Many companies operate effectively with a single account holder, particularly smaller organizations where one person can cover the responsibility. The tier limit is a ceiling, not a target.
Who to choose
Account holders should be people in finance, accounting, or a comparable role — anyone who has direct access to your company's financial statements and is authorized to share them externally. This typically includes the CFO, Financial Controller, VP of Finance, or members of the accounting team. At smaller companies, the CEO, President, or Owner often fills this role.
Beyond access to financials, effective account holders also have the visibility to recognize when a client request needs a response and the authority to act on it without routing internally. If you are unsure who at your company is best suited, check with your direct manager to confirm who is authorized to provide financial information externally.