Your client uses RapidRatings to monitor the financial health of their suppliers. When certain changes occur in your Financial Health Rating (FHR), the platform can automatically generate an ActionPath request on your client's behalf. This is a standard risk management touchpoint — not a sign that your relationship is at risk.
What may have triggered the request
Three things can prompt a client to request an ActionPath from you. The first two are automated by the platform; the third is initiated by a person at your client.
Your FHR dropped more than 15 points since your last assessment. A change of this size signals a meaningful shift, and your client wants to understand the context and what steps are being taken.
Your FHR is below 42. Ratings in this range fall into a higher-risk category, and your client is looking for greater visibility into your financial position and improvement plan.
A manual request from your client. A person at your client may also request an ActionPath directly — typically ahead of renewal discussions, contract reviews, or strategic decisions where they want a clearer view of your improvement trajectory.
The two automated triggers fire each time your FHR is released. If your FHR meets both automated criteria simultaneously, you receive only one request per client. Some clients have chosen to opt out of automated requests; in those cases a request would only come through the manual path.
Rating changes can happen for many reasons — shifts in revenue, changes in cost structure, reporting timing, or broader market conditions. An ActionPath gives you the opportunity to explain those circumstances alongside the data and lay out what you intend to do about them.
What happens next
You receive a single notification email listing every client who has requested an ActionPath from you, even if multiple clients triggered requests around the same time. The email contains a direct link to the Share Your ActionPath page in your portal, with the requesting clients pre-selected.
Where you land after clicking through depends on your account state. If you have an Essential tier subscription or above and an existing ActionPath, you go straight to the Share screen with the requesting clients pre-selected. If you have Essential or above but have not yet built an ActionPath, you are shown a prompt to create one before you can share. If you are on Basic, you are shown a prompt to upgrade to Essential — sharing requires an Essential tier subscription or above.
The best response is a timely and thoughtful one. Completing and sharing your ActionPath gives your client context that a rating score alone cannot convey and shows that you have a clear plan moving forward.
For an overview of ActionPath, see Introducing ActionPath. For a step-by-step walkthrough of building your plan, see How to Use ActionPath: A Step-by-Step Guide. For more on sharing, see ActionPath Sharing Overview.