If you review your FHR Report or your financial data and believe one of your line items was misclassified or entered incorrectly, that's different from your rating simply reflecting weaker numbers, and it's worth telling us directly.
A quick distinction that helps before you reach out: if your score is lower than you expected but the underlying financials are accurate, that's usually not a data error. See Why Did My FHR Change? for how to trace what's actually driving your number. This article is specifically for cases where you believe the data itself, not just the result, was entered or categorized incorrectly.
How to request a correction
You can raise this directly in chat and ask to speak with a member of our team about a specific line item. To help us resolve it quickly, include as much detail as possible and be ready to describe:
The period involved
The specific line item you believe was misallocated
What you believe the correct treatment should be
A member of our team will follow up to review your concern and, if needed, request corrected financial statements.
What to expect
Accuracy and consistency are core to how we operate, so we take these requests seriously and will work with you to get it right. In most cases, we'll need audited financial statements to make a change. That's not a formality. It's what lets us apply the same standard to every company we rate, which is exactly what makes your FHR credible to your clients in the first place.
One more thing worth knowing: submitting corrected or additional data after a rating has already been released follows a different process than a standard portal submission. Our team will guide you through the right next step if that applies to you.