To log in to the FHR Exchange, go to the login page, enter your registered email address and password, and — if multi-factor authentication is enabled on your account — enter your authentication code. The steps below walk through the full process and what to do if you can't log in.
What you need to log in
To log in (sign in) to the FHR Exchange, you need:
The email address your FHR Exchange account is registered under
Your FHR Exchange password
Your authentication code, only if multi-factor authentication (MFA) is enabled on your account
How to log in to the FHR Exchange
Go to the FHR Exchange login page at portal.rapidratings.com.
Enter the email address your FHR Exchange account is registered under.
Enter your FHR Exchange password.
Select Log In.
If multi-factor authentication (MFA) is enabled on your account, enter your authentication code when prompted. You'll then be taken into the FHR Exchange.
Logging in with multi-factor authentication (MFA)
If multi-factor authentication (MFA) is enabled on your FHR Exchange account, you'll be prompted for an authentication code after you enter your email and password. Enter the current code from your authenticator app or other registered method to complete login. If MFA is not enabled on your account, you won't see this step.
If you've forgotten your password
If you've forgotten your FHR Exchange password, select Forgot password on the login page and follow the reset instructions sent to your registered email address. For full steps, see How to Reset Your Password.
If your account is locked
Your FHR Exchange account is locked after 5 consecutive failed login attempts. If your account is locked, chat with our Member Services team from the Help Center or the platform and we'll help you regain access. For more detail, see Session Timeout & Account Lockout.
Getting help logging in
If you can't log in to the FHR Exchange after following these steps, chat with our Member Services team from anywhere in the Help Center or the platform and we'll help you resolve it.
Frequently asked questions
What do I need to log in to the FHR Exchange? You need the email address your FHR Exchange account is registered under and your FHR Exchange password. If multi-factor authentication (MFA) is enabled on your account, you'll also need your current authentication code.
Where do I log in to the FHR Exchange? Go to the FHR Exchange login page at portal.rapidratings.com. This is the same web address you've always used to access the FHR Exchange.
I entered my email and password but still can't get in — why? First, confirm you're using the exact email address your FHR Exchange account is registered under and that your password is typed correctly. If you've forgotten your password, select
Forgot password to reset it. If you've had 5 consecutive failed attempts, your account is locked — chat with our Member Services team to regain access.
Do I need an authentication code to log in? Only if multi-factor authentication (MFA) is enabled on your FHR Exchange account. If it is, you'll be prompted for your code after entering your email and password. If it isn't, you log in with just your email and password.
I forgot my password — how do I log in? Select Forgot password on the FHR Exchange login page and follow the reset instructions sent to your registered email address. Once you've set a new password, log in with your email and the new password.