To log in to the FHR Exchange, go to portal.rapidratings.com, enter the email address and password your FHR Exchange account is registered under, and (if your organization has multi-factor authentication enabled) enter your authentication code. The steps below walk through the full process and cover what to do if you can't log in.
What you need to log in
To log in to the FHR Exchange, you need:
The email address your FHR Exchange account is registered under
Your FHR Exchange password
Your authentication code, only if your organization has multi-factor authentication (MFA) enabled
How to log in to the FHR Exchange
Go to the FHR Exchange login page at portal.rapidratings.com.
Enter the email address your FHR Exchange account is registered under.
Enter your FHR Exchange password.
Select Log In.
If your organization has multi-factor authentication (MFA) enabled, enter your authentication code when prompted. You'll then be taken into the FHR Exchange.
Logging in with multi-factor authentication (MFA)
Multi-factor authentication is enabled at the account level by your organization's admin. When it's turned on, every user in the account is prompted for an authentication code after entering their email and password. If MFA is not enabled for your organization, you won't see this step and won't need an authentication code.
If your MFA code isn't working
If your authentication code is being rejected, try the following:
Authenticator app codes are time-sensitive. Check that the clock on your device is synced correctly, as even a small time difference can cause valid codes to fail.
Confirm you're entering the current code, not one that has already refreshed.
If you've lost access to your MFA method and don't have backup codes, chat with our Member Services team from the Help Center and we'll help you regain access to your account.
If you've forgotten your password
If you've forgotten your FHR Exchange password, select Forgot password on the login page and follow the reset instructions sent to your registered email address. For full steps, see How to Reset Your Password.
Not sure which email your account is registered under
If you can't remember which email address you registered with, or you've changed email addresses since signing up, try any other work email addresses you have on the FHR Exchange login page. If you're still unable to find the right one, chat with our Member Services team. Share your name and company name and we'll look up which address is on file.
If your account is locked
Your FHR Exchange account is locked after several consecutive failed login attempts. The exact number is set by your organization's admin in your account's security settings. If your account is locked, chat with our Member Services team from the Help Center or the platform and we'll help you regain access. For more detail, see Session Timeout & Account Lockout.
Getting help logging in
If you can't log in to the FHR Exchange after following these steps, chat with our Member Services team and we'll help you resolve it.
Frequently asked questions
What do I need to log in to the FHR Exchange? You need the email address your FHR Exchange account is registered under and your FHR Exchange password. If your organization has multi-factor authentication (MFA) enabled, you'll also need your current authentication code.
Where do I log in to the FHR Exchange? Go to the FHR Exchange login page at portal.rapidratings.com. This is the same web address you've always used to access the FHR Exchange.
I entered my email and password but still can't get in. Why? First, confirm you're using the exact email address your FHR Exchange account is registered under and that your password is typed correctly. If you've forgotten your password, select Forgot password to reset it. If you've had several consecutive failed attempts, your account may be locked; chat with our Member Services team to regain access.
Do I need an authentication code to log in? Only if your organization has multi-factor authentication (MFA) enabled at the account level. If it's on, you'll be prompted for your code after entering your email and password. If it isn't, you log in with just your email and password.
My MFA authentication code isn't working. What should I do? First, check that the clock on your device is synced correctly, since authenticator app codes are time-sensitive. Confirm you're entering the current code, not one that has already refreshed. If you've lost access to your MFA method entirely, contact our Member Services team and we'll help you regain access.
I forgot my password. How do I log in? Select Forgot password on the FHR Exchange login page and follow the reset instructions sent to your registered email address. Once you've set a new password, log in with your email and the new password.