The FHR Exchange has two built-in security features that can sign you out: your session automatically expires after 30 minutes of inactivity, and your account locks after 5 consecutive failed login attempts. If your session times out, your work is not lost — just log back in. If your account is locked, follow the instructions in the lockout email or chat with Member Services. Each is explained below.
Session timeout: why you're logged out after inactivity
For security, your FHR Exchange session automatically expires after 30 minutes of inactivity. When your session expires, you're redirected to the login page and will need to log in again to continue. This is expected behavior and helps protect your account if you step away.
Will I lose my work if my session times out?
No. If your FHR Exchange session times out, your in-progress work is not lost. Log back in and you can continue where you left off.
Account lockout: what happens after failed login attempts
For security, your FHR Exchange account is locked after 5 consecutive failed login attempts. When your account is locked, the FHR Exchange sends an email notification to your registered email address with instructions for regaining access.
How to unlock your FHR Exchange account
If your FHR Exchange account is locked after failed login attempts, follow the instructions in the lockout email sent to your registered email address. If you don't receive the email or still can't get in, chat with our Member Services team and we'll help you unlock your account.
Getting help with session or lockout issues
If you're having trouble logging back in after a session timeout or account lockout, chat with our Member Services team and we'll help you resolve it.
Frequently asked questions
Why was I logged out of the FHR Exchange? For security, your FHR Exchange session automatically expires after 30 minutes of inactivity and redirects you to the login page. Log back in to continue.
How long until my FHR Exchange session times out? Your FHR Exchange session expires after 30 minutes of inactivity.
Did I lose my work when my session expired? No. Your in-progress work is not lost when your FHR Exchange session times out. Log back in to continue where you left off.
Why is my FHR Exchange account locked? Your FHR Exchange account locks after 5 consecutive failed login attempts. You'll receive an email notification with instructions for regaining access.
How many failed login attempts before my account locks? Your FHR Exchange account locks after 5 consecutive failed login attempts.
How do I unlock my FHR Exchange account? Follow the instructions in the lockout email sent to your registered email address. If you don't receive it or still can't log in, chat with our Member Services team and we'll help you unlock your account.