You can purchase or upgrade your FHR Exchange package at any time from your Member Portal. The exact flow depends on which package you choose: Essential and Pro 50 are purchased online by card, and Pro 150, Pro 250, and Pro+ are purchased by invoice with help from our Sales team.
To get started, open the Account menu in the top navigation of your Member Portal and select Packages & Subscriptions. This page shows every available package, with your current tier highlighted.
How do I purchase Essential or Pro 50?
Essential and Pro 50 are purchased online by credit or debit card through a secure, RapidRatings-managed Stripe checkout — you don't leave the portal during the process.
On the Packages & Subscriptions page, click Subscribe on the package you want.
The Stripe checkout opens with your selected package and price.
Enter your payment details. If you're a US-based member, applicable sales tax is calculated and shown before you confirm.
Confirm payment.
Your new tier's features, credits, and user seats are provisioned immediately on successful payment, and you'll see a welcome banner confirming what's been unlocked.
How do I purchase Pro 150, Pro 250, or Pro+?
Pro 150, Pro 250, and Pro+ are purchased through a brief, Sales-supported invoice process. This lets us tailor the onboarding to your organization and handle invoice-based billing, which is standard for purchases at this level.
On the Packages & Subscriptions page, click Contact Sales on the package you want.
You'll receive an automated email confirming we've received your request, and a RapidRatings Sales representative will reach out to confirm your package and billing details.
Once confirmed, our Accounting team issues a Stripe invoice with net-14 payment terms, sent to your billing contact by email.
When you pay the invoice, your Packages & Subscriptions page shows a "Payment in progress" message while the payment settles.
As soon as payment clears, your new tier's features, credits, and user seats are provisioned automatically.
If you've selected Pro+, our team will also help you set up your Outreach program as part of onboarding.
How do I upgrade from one package to another?
Upgrades follow the same two paths as a first purchase: card checkout for Essential and Pro 50, "Contact Sales" for Pro 150 and above.
Two things worth knowing about mid-cycle upgrades:
Your unused credits carry over to the new tier and are added on top of the new tier's annual allowance.
You're charged a prorated amount for the new tier covering the remainder of your current term — you don't pay the full annual price twice.
How quickly do I get access to my new features?
That depends on the path:
Essential and Pro 50 — features, credits, and seats are unlocked the moment payment succeeds in Stripe checkout.
Pro 150, Pro 250, and Pro+ — features unlock automatically when your invoice payment clears in Stripe. Most card and bank-transfer payments clear within a few business days.
You'll see a confirmation in your portal when provisioning is complete.
What payment methods do you accept?
Essential and Pro 50 — credit and debit card via Stripe checkout.
Pro 150, Pro 250, and Pro+ — payment against a Stripe-issued invoice. Most standard payment methods supported by Stripe Invoicing are accepted; your Sales contact can confirm specifics for your region.
What if my payment doesn't go through?
Card checkout (Essential, Pro 50) — if your card is declined, Stripe will show the reason in the checkout flow. You can retry with a different card. Your tier is not changed until payment succeeds.
Invoice (Pro 150+) — if you have questions about an open invoice, reply directly to the invoice email or contact your Sales representative.
Can I downgrade or cancel?
Yes. To downgrade or cancel, contact us at [email protected] and our team will walk you through the options and timing.