You can manage everything related to your payment — invoices, your payment method, your billing address, and auto-renewal — from one place in your Member Portal. This article walks through how to get there and what you can do.
Where do I manage billing?
In your Member Portal, open the Account menu in the top navigation and select Billing. This opens a RapidRatings-branded billing portal, hosted securely by our payment provider Stripe, where all your billing actions live in one place.
How do I view or download an invoice?
On the Billing page, open the Invoice history section. You'll see every invoice associated with your subscription, including:
The invoice date and amount
The package the invoice was for
Payment status (paid, pending, or open)
Click any invoice to view it in detail or download a PDF copy for your records or accounting team.
How do I update my payment method?
On the Billing page, open the Payment methods section to:
Add a new credit or debit card
Set a different card as your default
Remove a card you no longer use
Your default payment method is what we'll charge for your next renewal.
How do I update my billing address?
On the Billing page, open the Billing information section to update your billing address, company name, or VAT/tax ID. Changes apply to future invoices — invoices that have already been issued aren't reissued.
Will my subscription renew automatically?
Yes. Your subscription renews automatically each year on the anniversary of your purchase, using your default payment method. We'll send a renewal confirmation by email when it processes.
How do I turn off auto-renewal?
On the Billing page, open your active subscription and select Cancel renewal. Your subscription stays active for the remainder of your current term — you keep your tier, credits, and features through the paid period — and simply doesn't renew at the end. You can re-enable auto-renewal at any time before your term ends.
If you want to cancel mid-cycle or downgrade rather than just turn off auto-renewal, see How to Purchase or Upgrade Your Package.
I don't see a Billing option in my Account menu. What's going on?
The Billing page is available to members on a current Essential or Pro subscription purchased through our current Stripe billing flow. If you're a long-standing Essential member whose subscription was set up under our previous billing system, the Billing option is hidden until your next renewal moves you onto the current flow.
In the meantime, contact us at [email protected] for help with invoices or payment changes — we'll handle these for you directly.
I paid by invoice. Where do I find it?
If you purchased Pro 150, Pro 250, or Pro+, your invoice was issued by our Accounting team and sent to your billing contact by email at the time of purchase. You'll also find a copy in the Invoice history section of your Billing page once your payment has settled.
For questions about an open invoice, reply directly to the invoice email or contact your RapidRatings Sales representative.
What if I have a billing question that isn't covered here?
Contact us at [email protected] and our team will help. For invoice-payment-specific questions on Pro 150+ purchases, your Sales representative is the fastest route.