If someone else at your company also received an email from RapidRatings about the same FHR request, nothing has gone wrong. Our client can ask us to contact up to two people at your company on one request so a responsive person sees it quickly. What you should do next depends on whether your company already has an FHR Exchange account.
Why two people at your company got an email
Each person gets their own email with their own link, so two emails about the same request is expected.
If your company doesn't have an account yet
This is usually a new request. You and your colleague receive the same email and the same reminders.
Talk to your colleague before either of you registers. Confirm you're looking at the same request from the same client.
Decide which of you will be the account holder. That person registers first using the link in their email. See How to Register a New Member Account.
The account holder adds the other person as a user. See How to Add a User to Your FHR Exchange Account.
Please don't each register separately. That creates two company accounts, and each of you will only see your own requests.
If your company already has an account
This happens on refresh requests (our client wants an updated rating) and share requests (our client wants access to your existing rating). The email you receive depends on your role.
If you're the account holder: you get the standard request email. Log in and complete the request as usual.
If you're not on the account: your email names your company's account holder and explains that they should take care of the request. You don't need to do anything. If you want your own access to the account, you can request it (see below).
How to request access to your company's account
Open the link in your email and start registering with your work email.
When you see that your company already has an account, choose Request Access.
Confirm your company's account name and submit.
Your company's account Admin gets an email with your name and email address and can approve or deny the request. Once approved, you get a confirmation email and can log in. For every option on that screen and what happens if your Admin doesn't respond, see My Email Domain is Already Associated With a RapidRatings Account.
The fastest route is often asking the account holder directly to add you as a user.
Frequently asked questions
Can one of us ignore the emails? On a new request, no. Both contacts keep getting reminders until the request is complete. On a refresh or share, only the account holder needs to act.
Will my colleague see my email address? On new requests, we don't share one contact's details with the other. On refreshes and shares, the email names your company's account holder so you know who to contact.
We accidentally created two accounts. What now? Chat with Member Services and we'll combine them into one.