The FHR Exchange uses a credit model. Each membership tier comes with a fixed credit allotment per annual term, and credits are deducted when you take an action that consumes them — viewing a Public Company FHR, accepting a FastTrack share, retrieving a RiskPulse report, or initiating an Outreach request. This article lays out the allotments and per-action costs across every tier.
Credit allotments by tier
Tier | Credits per year |
Basic | 10 |
Essential | 10 |
Pro 50 | 50 |
Pro 150 | 150 |
Pro 250 | 250 |
Pro + | 500 |
Credits are valid for the annual contract term. Unspent credits expire at the end of the term and do not roll over to the next renewal. Credits do carry over if you upgrade to a higher tier mid-term, and Pro members can purchase add-on credit bundles if they exhaust their package allotment.
Your current credit balance is always visible in the credit summary widget in the top-right of the Supplier Management page.
What each action costs
Basic and Essential credits can only be spent on Public Company FHRs. Every other credit event is restricted to Pro tiers.
Key: - prefix = deduction; + prefix = refund; 0 = tracked, no charge; - = not applicable to this tier
Event Category | Event | Basic | Essential | Pro 50–250 | Pro + |
Public Company FHR | Report view (first view) | −1 | −1 | −1 | −1 |
FastTrack | Pro member accepts a member share | — | — | −7.5 | −7.5 |
Share My FHR | Pro member accepts a member share | — | — | −7.5 | −7.5 |
RiskPulse — NA / Europe | Report view / profile page (first view) | — | — | −1 | −1 |
RiskPulse — NA / Europe | Add to RP list (first view, download triggered) | — | — | −1 | −1 |
RiskPulse — NA / Europe | Add to RP list (already viewed, no download) | — | — | 0 | 0 |
RiskPulse — Rest of World | Report view / profile page (first view) | — | — | −3 | −3 |
RiskPulse — Rest of World | Add to RP list (first view, download triggered) | — | — | −3 | −3 |
RiskPulse — Rest of World | Add to RP list (already viewed, no download) | — | — | 0 | 0 |
New Member Outreach | Outreach record created | — | — | — | −15 |
New Member Outreach | Outreach closed — exception | — | — | — | +15 |
New Member Outreach | Outreach linked to public parent | — | — | — | +14 |
Private Company Refresh | Refresh requested | — | — | — | −13.5 |
Private Company Refresh | Refresh closed — exception | — | — | — | +13.5 |
Member Share | Share offer created | — | — | — | −7.5 |
Member Share | Share request closed unsuccessful | — | — | — | +7.5 |
*Pricing is subject to change.
How conversion refunds work for Outreach
For Pro + members using Outreach, the credit logic accounts for situations where an Outreach request changes type or closes without producing a private rating. The principle is that you only ever pay for the end state of the Outreach.
If an Outreach is closed as an exception, the original 15 credits are refunded in full (net: 0). If the supplier is identified as a Public company already in our database, 14 credits are refunded and 1 credit is deducted for the Public Company FHR view (net: −1).
If an Outreach is converted to a Refresh, the original 15 credits are refunded and 13.5 credits are deducted (net: −13.5). If that Refresh is then closed as an exception, the 13.5 credits are refunded in full (net: 0).
If an Outreach is converted to a Share, the original 15 credits are refunded and 7.5 credits are deducted when the share offer is created (net: −7.5). If the share request closes unsuccessful, the 7.5 credits are refunded (net: 0). Any further conversion follows the same rule: refund the previous deduction and apply the new one.